Legal chatbots are empowering law firms to automate routine tasks and simplify customers intake process

Role of Technology in the Legal Industry

The legal industry has undergone a significant transformation over the last decade and will continue to grow at a significant pace. Several law firms across the world are expected to increase their annual investments in legal technology. For instance, the year 2019 witnessed an increase in legal tech investments, which surpassed $1.2 billion.
Digital transformation is changing the face of the legal industry by creating several opportunities for law firms in terms of global market expansion, remote working, customer experiences, social media marketing, and much more.
Legal firms are also emphasizing on migrating to the cloud for assisting their IT departments in terms of agile working, improving security, and data storage. This shift towards the cloud has empowered lawyers to work flexibly from any location and any time of the day.

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