IT Support Transformed by Conversational Platforms

Globally, more than 50% of businesses are expected to deploy a chatbot solution by 2025. Conversational platforms are revolutionizing enterprise work environment by enhancing day to day internal communication across business functions as well as external customers. Organizations are leveraging AI for customer support to reduce expenses and improve business efficiency, with plans to expand the scope of AI applications to other areas such as IT Service Management (ITSM) and IT support. By enabling real time interactions, conversational platforms are also transforming technical support strategies by using chatbots and virtual assistants as IT support agents.

Read more about why conversational platforms are becoming a key component in IT Support.

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