Chatbots and Virtual Assistants – Automating the Internal Operational Tasks
Are organizations focusing on employee productivity?
In this era of digital transformation, employee productivity as well as customer satisfaction are the two key areas of concern for any organization, however, challenges and issues associated with employees continue to remain unnoticed. In meeting their deadlines and targets, organizations often overlook the level of employee engagement which in turn affects customer satisfaction. Forbes Magazine describes employee engagement as “the wonder drug for customer satisfaction”, indicating the level of importance of satisfied employee for developing positive brand reputation and attracting new customers.